Having Trouble with the Empress Loyalty Rewards App?
This page will guide you through the most common steps to troubleshoot login or account issues with the Empress Loyalty Rewards app.
✅ When you first sign up, you will create your own unique 4-digit access code. Be sure to save it—this is required every time you log in.
✅ You should register using both your phone number and email address, which will be needed for password resets and account verification.
Before reaching out for support, please try the following:
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Tap the black button that says “Having trouble signing in?” on the login page.
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Make sure you enter the same email or phone number you used when you first created your account if you need to reset your password.
If you’re still experiencing issues after taking these steps, please fill out the form below and our team will assist you.
